The ISO 9001 standard is one of the best known international standards. It is a customer focused standard. It is about effectively controlling key processes of an organization in order to continually improve and achieve customer''s satisfaction. ISO 9000 addresses "quality management". This means what the organization does to fulfill:

•  Their customers'' quality requirements
  
  

•  Any applicable regulatory requirements
  
  

 While aiming to

•  Enhance customer satisfaction
  
  

•  Achieve continual improvement of its performance.
  
  

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